van der Sleesen
Consider the following statements…
Everyone in my company uses the same language to describe the services we offer.
The services we offer are differentiated by industry, customer segment, customer type, and customer buying behaviors
All of our customers know what to expect in relation to the services we provide, and we seldom have misunderstandings regarding what is or is not included in a proposal or quoted fee.
The service delivery processes have been defined and we are providing our clients with exceptional experiences when they work with us.
Performance metrics have been established for the service delivery processes and the results are analyzed to identify corrective actions.
If you answer “no” to any of these statements,
so your answer is "yes".
Service Portfolio Services:
Service Portfolio Analysis (Existing Service Lines)
Service Delivery Process Analysis
Customer/Industry Need Analysis
Buying Behavior or Persona Development
Service Portfolio Innovation/Enhancements (Service Line Expansions)
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